From outdated processes to a vibrant, digital-first experience, how we helped the University of the West of England (UWE) transform their pre-arrival journey and empower students before they even stepped onto campus.

The challenge

Stagnant completion rates for ‘induction’ content
Staff drowning in enquiries
Students arriving feeling unprepared for campus life

For many universities, the halls ‘induction’ is a hurdle rather than a highlight.

UWE found themselves stuck with an outdated system that felt like a box-ticking exercise. With completion rates stalling at 70%, students were arriving with gaps in their knowledge, leading to a surge in basic enquiries and preventable disciplinary issues early in the term.

UWE needed a way to turn essential information into an engaging experience that students actually wanted to complete.

The Browzer Welcome solution

CampusLife introduced Browzer Welcome, our stylish, mobile-first digital onboarding platform designed to bridge the gap between offer day and move-in day.

Working as an extension of the UWE team, we moved away from static forms and toward a dynamic, central hub.

The focus was on creating a seamless welcome experience for prospective UWE students, transforming anxiety into excitement.

Designed for accommodation and residence life teams

Bespoke build modules
Smart segmentation to deliver personalised content
Automated enrolment, reminders and compliance tracking

We replaced dry manuals with a drag-and-drop interface, turning campus maps and safety protocols into interactive modules. This shifted the induction from a ‘must-do’ chore into an engaging digital welcome.

To cut through the noise, we tailored the journey for every student. By segmenting content, international and postgraduate cohorts saw only what was relevant to them, significantly boosting engagement and clarity.

High completion rates shouldn't mean more admin. Our automated reminders nudge students to finish their tasks, driving record participation without adding a single manual follow-up to the UWE team’s to-do list.

“This approach ensures the induction process is not only informative but also easy to navigate. It is the perfect fit for Res Life teams looking to streamline operations and improve student satisfaction.”

— Hannah Cruse, Accommodation Communications Officer

Making an impact

91% Completion Rate: An incredible jump from the previous 70%.
30% Increase in Engagement: More students arriving prepared, informed, and excited.
Quiet Phones, Happy Staff: A significant decline in basic pre-arrival enquiries, freeing the team to focus on high-priority student support.
Proactive Conduct: By delivering safety and compliance training in an interactive format, UWE saw a reduction in disciplinaries later in the year.

Why it works for you (and your team)

By centralising information into one hub, we helped UWE break down departmental silos and deliver a consistent, clear message across the entire university.

Our built-in analytics give the team a clear, real-time view of their residents, allowing them to track engagement and anticipate student needs.

Content like fire safety doesn’t have to be dry. We turned essential conduct and safety training into interactive decks that students actually remembered, making compliance both easy and effective.